Member Services

Discount Dental Plan Member FAQs

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• What’s the difference between a discount dental plan and insurance?
  • Discount Dental Plan
  • See network dentists only
  • No limits on use each year (use as much as you like)
  • No forms to complete
  • No age limits
  • Everyone is accepted
  • No waiting on any services after activation
  • Orthodontics (braces) for children and adults
  • Traditional Insurance Plan
  • Options to select any dentist
  • Deductibles to be met
  • Calendar year maximum
  • Benefit waiting periods may apply (~12 months for major services)
  • Cosmetic dentistry included
  • Higher monthly cost
  • Age restrictions (children to age 19)

• What are the benefits of being a Discount Dental Plan member?
  • Low membership fees
  • No waiting
  • No forms to complete
  • No age limits
  • Everyone is accepted
  • No limits on use (use as much as you like)
  • No waiting on any services after becoming a member
  • Orthodontics (braces) for children and adults
  • Includes discounts on Pharmacy, Vision, Hearing, and Pet Medicine

• How does my plan work? / How do I save at the dentist?

  It's quick and easy to save:

  1. Find a participating dentist from our network to enjoy member discounts.
  2. Pay your dentist directly.
  3. Save at the discounted rate.

• Where can I find a list of dentists who accept your plan?

  The most updated list of providers who accept our plans can be found on our dental providers page.

• Can I change providers? / How do I change providers?
  • If you are a member of the AlphaUS 500 or AlphaUS POS dental plans you may see any participating provider in the plan specific network.
  • If you are a member of the Colorado AlphaCO Dental Plan, you can change your General Dentist by submitting a request to customer service. Please submit a change request via the member request form or call us at 800-807-0706 to change your provider.

• How often can I change providers?

  We prefer that you change providers no more than once a month. New provider selections are effective on the 1st of the month.

• Do I have to notify Beta Health Association, Inc. when I change providers? Why?

  Yes, but only if you are a member of the Colorado AlphaCO Dental Plan. Please submit a provider change request via the member request form or call us when changing providers as we need to update your account with the new provider Colorado Plan ADP #, which assures your eligibility to see your chosen provider.

• Why do I have to select a provider?
  • For the Colorado AlphaCO Dental Plan
    You need to select a General Dentist provider in the Colorado AlphaCO Dental Plan network (one that has an ADP number on our list of providers) because this plan acts like a medical HMO. **Note:  This plan provides greater discounts and less out of pocket expense at time of service than the Careington plans.
  • For the AlphaUS 500 and AlphaUS POS Plans
    You do not need to select a provider with these plans and you can see any participating dentist in the nationwide network. **Note:  This plan provides less of a discount and more out of pocket expense at time of service than the Alpha Dental Plan.

• Do I have to commit to the plan for a certain amount of time?

  Yes, our plans require a 12 month / 1 year obligation.
  **Note:  Less than one year membership may result in being billed from the provider/dentist for 100% of the fees for services rendered. Members may cancel within the first 30-days and receive a full refund minus any one-time, nonrefundable processing fee.

• When and how can I cancel my plan?

  You may cancel within the first 30-days and receive full refund minus any one-time, non-refundable processing fee. After the first 30 days, you may cancel your plan after fulfilling the 1 year obligation, but a 30 day advance written request to cancel your plan is required and should be submitted via the member request form. 

• Where can I find the fee schedules?
  • Visit the "Dental Savings and Procedures" page, select your plan, and/or enter your zip code for more specifics.
  • Alternately, on our home page, https://www.alphadentalplan.com, enter your zip code and click on “See Plan Details”

• How do I get an ID card / replacement ID card?

  Please submit a request via the member request form or contact Beta Health Association, Inc. at 800-807-0706.

• How do change my payment information or request status changes?
  • For Status Changes:
    Please submit a request via the member request form or call 800-807-0706.
  • For Payment Changes:
    Please call 800-807-0706.

• Can I update my payment information online?

  We currently don't offer an online payment update option but plan to in the future.